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FAQ

When will you ship my order?

In most cases we ship by next business day.  In times of peak demand, 2 business days and in rare cases, 3.  If you need your item urgently, please contact us via email or messenger and we can do whatever we can to help.

We ship from our factory in South Geelong, Victoria, 3220. 

When will I get my order?

The time in transit depends on the shipping method you choose and the distance from us.

Standard Postage - Regular letter class mail takes 2-6 business days and does not offer tracking.  

Parcel Postage - Regular speed, takes 2-6 business days and offers live tracking.  Where possible, we lodge these at the post office so that tracking is live from the moment it is shipped.

Express Post - Overnight in most cases, 2-3 days for WA (Sorry Sandgropers, I'd love to tell you it was faster, but it's a long walk for the postie).

Can I pick it up?

Sure can.  You are welcome to arrange a pickup time with our South Geelong factory.  We don't keep regular shop like hours, but we can arrange a time most days.

Do you have a same day service?

Same day is possible in some cases.  You will need to contact us to discuss, but we are often able to fill urgent last minute orders.  If you are in Geelong or Metro Melbourne, we can even send via Courier for same day delivery for just $20 (Geelong Express have a 10am cut off, so your order needs to be in pretty early).

Can you do custom stuff?

Absolutely. If you have a bespoke project that requires something that you can't see listed, give us a buzz, we can often help make your idea a reality.

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